Bo Sophia Xiao
  • Associate Professor of Information Technology Management
  • Shidler College Distinguished Associate Professor
  • Associate Editor of MIS Quarterly
  • Editorial Board Member of JAIS

Room

BusAd C-401g

Phone

(808) 956-7368

Academic Background

  • PhD (Management Information System), University of British Columbia
  • MSc (Information Management), Arizona State University
  • M.TESOL, Arizona State University

Other Courses Taught:

  • Information Systems/Technology Management
  • Information Technology/Systems Professional Practices
  • Searching and Managing Information
  • IT Forum
  • Project and Research Skills in IT Management

Research Students Supervision

As Principal Advisor:

  • Fei (Albert) LIU (PhD, Hong Kong Baptist University; graduated in 2016)
  • Yee Man WONG (M.Phil, Hong Kong Baptist University; graduated in 2013)

As Co-Supervisor:

  • Tommy Chan (PhD, Hong Kong Baptist University; graduated in 2017)
  • Yee Man WONG (PhD Candidate, Hong Kong Baptist University)

As Dissertation Committee Member:

  • Kelly Holden (PhD Candidate, University of Hawaii at Manoa)
  • Joanne Loos (PhD Candidate, University of Hawaii at Manoa)
  • Kaveh ABHARI (PhD, University of Hawaii at Manoa; graduated in 2016)

Research Interests

Human-Computer Interaction
Social Media and Social Networking
Dark Side of Information Technology
Information Search
Information Reduction and Visualization
Health Information Systems

Selected Publications

Journal Publications

Xiao, B. & Benbasat, I. (2018). An Empirical Examination of the Influence of Biased Personalized Product Recommendations on Consumers' Decision Making Outcomes. Decision Support Systems, (110), 46-57.

Abhari, K., Davidson, E., & Xiao, B. (2018). A Risk Worth Taking? The Effects of Risk and Prior Experience on Co-Innovation Participation.  Internet Research, (28:3), 804-828.

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (2018). Does Gender Matter in Cyberbullying Perpetration? An Empirical Investigation. Computers in Human Behavior, (79), 247-257.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). The Art of Appeal in Electronic Commerce: Understanding the Impact of Product and Website Quality on Online Purchases. Internet Research, (27:4), 752-771. Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-of-Mouth. Industrial Management & Data Systems, (117:3), 620-642.

Abhari, K., Davidson, E., & Xiao, B. (2017). Co-Innovation Platform Affordances: Developing a Conceptual Model and Measurement Instrument. Industrial Management & Data Systems, (117:5), 873-895.

Choi, B., Jiang, J., Xiao, B., & Kim, S. (2015). Embarrassing Exposures in Online Social Networks: Relationship Bonding and Privacy Invasion. Information Systems Research, (26:4), 675-694.[PDF]

Xiao, B. & Benbasat, I. (2015). Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation. Information Systems Research,(26:4), 793-811.  [PDF]

Cheung, M.K., Xiao, B., and Liu, L. (2014). Do Actions Speak Louder than Voices? The Signaling Role of Social Information Cues in Influencing Consumer Purchase Decisions. Decision Support Systems

Tao, L., Liu, J., and Xiao, B. (2013) Effects of Geodemographic Profiles on Healthcare Service Utilization: A Case Study on Cardiac Care in Ontario, Canada. BMC Health Services Research, 13:239.

Xiao, B. and Wong, Y.M. (2013). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. International Journal of Business and Information, (8:1), 34-69.

Lim, E., Tan, C.W., Cyr, D., Pan S.L. and Xiao, B. (2012) Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey. Information Systems Research, (23:4), 1110-1130.

Xiao, B. and Benbasat, I. (2011). Product-Related Deception in E-Commerce: A Theoretical Perspective. Management Information Systems Quarterly, (35:1), .

Liu, J., Tao, L., and Xiao, B. (2011) Discovering the Impact of Preceding Units’ Characteristics on the Wait Time of Cardiac Surgery Unit from Statistic Data. PLoS ONE.

Xiao, B. and Benbasat, I. (2007). E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact. Management Information Systems Quarterly (31:1), 137-209.

Conference Papers

Abhari, K., Xiao, B., & Davidson, E.  (July 2018) Open Innovation Platform: The Role of Actor Capability in (Re)Defining Platform Affordances. (HCI International 2018).

Abhari, K., Davidson, E., & Xiao, B. (January 2018) Classifying Motivations in Social Product Development Networks: A Discriminant Analysis of Actor Profiles. (HICSS 2018).

Liu, F., Lim, E., Tan, C.W., and Xiao, B. (December 2017)  Passing Down the Experience: Exploring the Effects of Online Customer Reviews on Service Diagnosticity. (ICIS 2017)

Abhari, K., Davidson, E., & Xiao, B. (August 2017) Co-innovation Experience in Social Product Development Networks: Construct Development and Measurement Validation. (AMCIS 2017).

Abhari, K., Xiao, B., & Davidson, E.  (July 2017) Communication in Co-Innovation Networks: A Moderated Mediation Model of Social Affordances, Social Experience, and Desire for Learning (HCI International 2017).

Abhari, K., Davidson, E., & Xiao, B. (January 2017) Perceived Individual Risk of Co-innovation in Collaborative Innovation Networks. (HICSS 2017).

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Learning by Doing: Understanding the Role of Affordance Informativity in Information Search Performance. (ICIS 2016). Nominated as the best theory paper.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Searching for what I Want: Undrstanding the Impact of Anticipatory Search Control on Search Efficiency. (ECIS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (June, 2016) Is My Effort Worth It? Investiging the Dual Effects of Search Cost on Search Utility. (PACIS 2016).

Abhari, K., Davidson, E., & Xiao, B. (June, 2016) Taking Open Innovation to the Next Level: A Conceptual Model of Social Product Development (SPD).(AMCIS 2016).

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (June, 2016) Understanding Users' Willingness to Report Online Harassment on Social Networking Sites: The Role of Efficacy. (PACIS 2016).

Chan, T.K.H., Cheung, C.M.K., & Xiao, B, and Wong, Y.M. (June, 2016). An Investigation into Cyberbullying Perpetration: A Routine Activity Perspective. (PACIS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (January, 2016) Do Others’ Opinion Matter? Investigating the Impact of Gender Differences on Trustworthiness of e-WOM. (HICSS 2016).

Abhari, K., Davidson, E., & Xiao, B. (January, 2016) Measuring the Perceived Functional Affordances of Collaborative Innovation Networks in Social Product Development. (HICSS 2016).

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (January, 2016) Combating Online Abuse: What Drives People to Use Online Reporting Functions in Social Networking Sites. (HICSS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (December, 2015) Deciphering Individuals’ Preference for User Generated Content: Effects of Personality on Users’ Processing of Online Review Information. (ICIS 2015). 

Liu, F., Xiao, B., & Cheung, M.K. (December, 2015) Realizing Your Wishes: Alleviating Online Shopping Hesitation via Peer Consumer Review in Social Shopping Context. (ICIS 2015). 

Wong, Y.M., Cheung, M.K., and Xiao, B. (2015) Fighting Online Abuse: Understanding User Acceptance of Online Reporting Functions of Social Networking Sites. (e-CASE & e-Tech 2015)Awarded Distinguished Paper of the conference.

Wong, Y.M., Cheung, M.K., Xiao, B., and Chan, T. (2015) The Instigating, Impelling, and Inhibiting Forces in Cyberbullying Perpetration Across Gender. (PACIS 2015).

Tillmann, N., Xiao Bo., Lim, E., Tan, C.W., and Heinzl, A. (2015) Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. (Gmunden Retreat on NeuroIS 2015)

Liu, F. and Xiao, B. (2014) Do I Switch? Understanding Users' Intention to Switch Between Social Network Sites. (HICSS 2014).

Liu, F. and Xiao, B. (2013) A Theoretical Model and Empirical Investigation of Social Networking Site Users’ Switching Intention. (PACIS 2013).

Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: An Empirical Examination of the Relative Impact of Transparency and Verifiability and the Moderating role of Gender.  (AMCIS 2012).

Xiao, B. and Wong, Y.M. (2012). An Empirical Investigation of Factors Instigating, Impelling, and Inhibiting Cyber-Bullying Behavior (AMCIS 2012). 

Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (e-CASE & e-Tech 2012). Awarded Best Paper of the conference.

Xiao, B. and Wong, Y.M. (2012). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. (e-CASE & e-Tech 2012). Awarded Distinguished Paper of the conference.

Cheung, M.K., Xiao, B., and Liu, I.L.B. (2012). The Impact of Observational Learning and electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012).

Xiao, B., Cheung, M.K., and Liu, L. (2011). Do Actions Speak Louder than Voices? The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions and the Moderating Role of Consumer Expertise. HCI/MIS'11).

Cheung, M.K., Xiao, B., and Liu, L. (2012). The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012). Nominated for Best Paper.

Xiao, B., Cheung, M.K., and Thadani, D. (2011). Assessing the quality and knowledge contribution of top IS journals: A citation analysis. (ECIS 2011).

Xiao, B. and Benbasat, I. (2010). The Asymmetric Effects of Trust and Distrust: An Empirical Investigation in a Deception Detection Context. (HCI/MIS’10), Missouri, St. Louis, USA, December 12.

Cheung, M.K., Xiao, B., and Thadani, D. (2010) Assessing the quality and knowledge contribution of MIS Quarterly: A citation analysis. (ACIS 2010), Brisbane, Australia, December 1-3.

Xiao, B. and Tan, C.W. (2006) Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (HCI/MIS’06), Milwaukee, Wisconsin, USA, December 9.

Xiao, B. (2006) Organizational Adoption of Linux: An Institutional Perspective. (AMCIS’06), Acapulco, México, August 4-6.

Book Chapter

Abhari, K., Xiao, B., & Davidson, E.  (2018) The Role of Actor Capability in (Re)Defining Platform Affordances: The Case of Open Innovation Platform. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Bo Sophia Xiao (eds.), Springer, Cham., 551-562. (Lecture Notes in Computer Science)

Abhari, K., Xiao, B., & Davidson, E. (2017). Communication in Co-innovation Networks. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Chuan-Hoo Tan (eds.), Springer, Cham., 139-153. (Lecture Notes in Computer Science, vol 10293)

Neben, T., Xiao, B. S., Lim, E., Tan, C. W., & Heinzl, A. (2015). Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. In Information Systems and Neuroscience, Davis F., Riedl R., vom Brocke J., Léger PM., Randolph A. (eds.), Springer, Cham, 151-159. Lecture Notes in Information Systems and Organisation, vol 10.

Xiao, B. & Benbasat, I. (2014) Research on Use, Characteristics, and Impact of E-Commerce Product Recommendation Agents: A Review and Update for 2007-2012. In Research Handbook on EBusiness Strategic Management, F. J. Martínez-López (ed.), Springer, 403-431. 

Awards & Honors

Editorial Board

Associate Editor (MIS Quarterly)

Associate Editor (Internet Research)

Editorial Board Member (JAIS)

Editorial Advisory Board member (Industrial Management & Data Systems)

Guest Editor (Internet Research Special Issue on "The Sharing Economy")

Guest Associate Editor (Information Systems Journal Special Issue on "The Digitization of the Individual")

Guest Associate Editor (Information Systems Journal Special Issue on "Dark Side of IT Use")

Guest Associate Editor (Decision Support System on "Omnichannel Business: Opportunities and Challenges") 

Research Grants

2018-2021: Co-Investigator, National Natural Science Foundation of China (no. 717712219), "How Does E-Health Alleviate the Deficiency in Healthcare Service Supply-Demand Matching? An Empirical Study from The Perspective of Health Empowerment"

2017 (01/01) - 2019 (12/31): Co-Investigator, Young Scientists Fund, National Natural Science Foundation of China (no. 71601124), "An Investigation of the Effect of Adaptive Warning Strategies on the Identification of Deceptive Online Consumer Reviews"

2016 - 2017: Co-Investigator, General Research Fund of Hong Kong (no. 12511016), "An Empirical Examination of Bystanders' Joining-In Behavior to Cyberbullying on Social Networking Sites: A Moral Disengagement Perspective"

2012 – 2013: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "An Empirical Investigation of Cyber-Bullying Behavior among University Students"

2010 – 2012: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "The Asymmetric Effect of Trust and Distrust: An Empirical Investigation in a Deception Detection Context"

2010 – 2012: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "Assessing the Quality and Knowledge Contribution of Top IS Journals: A Citation Analysis"

2009 – 2011: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "An Empirical Investigation of the Impact of Perceived Verifiability and Perceived Similarity on Consumers' Perceived Deception of Product Recommendation Agents"

2007 – 2010: Student Investigator with Professor Izak Benbasat, Social Sciences and Humanities Research Council of Canada 3-Year Research Grant, The University of British Columbia, "Improving the Design of IT Tools Intended To Reduce Consumer Perceived Risk in E-Commerce"

Awards and Honors

2017 - : Shidler College Distinguished Associate Professor, Shidler College of Business, University of Hawaii at Manoa

2018: Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence

2018: Invited as mentor for the second “Paper-a-Thon” at ICIS 2018 in San Francisco

2015-2017: Shidler College Faculty Fellow, Shidler College of Business, University of Hawaii at Manoa

2015: Distinguished Paper Award, 2015 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2014-2015: Shirley M. Lee Research Award, Shidler College of Business, University of Hawaii at Manoa

2012: Outstanding Achievement Award, Faculty of Science, Hong Kong Baptist University

2012: Best Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2012: Distinguished Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2007: Doctoral Consortium Fellow, 28th International Conference on Information Systems CIS’07), Montréal, Québec, Canada

2006 – 2007: Graduate Fellowship, The University of British Columbia Graduate Fellowship

2003 – 2005: Dean Earle D MacPhee Memorial Fellowship, University of British Columbia

2003 – 2004: Lusztig Fellowship, University of British Columbia

Conference Program Co-Chair (International Conference on HCI in Business, Government and Organizations, 2018)

Mentor (ICIS 2018, Paper-a-Thon)

Track Co-Chair (ICIS 2017, "HCI, Design Issues, and Design Science Research"; ECIS 2017, "Societal Implications of ICT"; ECIS 2016, "Designing Innovative Digital Services"; ECIS 2015, "Social Media Research and Analytics "; PACIS 2016, "Societal Implications of ICT Use") 

Mini-Track Co-Chair (AMCIS 2012-2017, HICSS 2013, HICSS 2015-2019)

Panel Chair ("HCI in MIS: Emerging Research Opportunities and Challenges", The 15th Pre-ICIS HCI/MIS Research Workshop)

Associate Editor (ICIS 2015-2017, ICIS 2013, ECIS 2013, ICIS 2011)

Program Committee/Board Member (HCII 2017; DOT.i 2016; HCI/MIS Workshop 2006, 2007, 2009, 2010, 2012; PACIS 2012)

Administrator of Review System for JMIS Special Issue on "Trust in Online Environments", 2008

Reviewers (MISQ, ISR, JMIS, JAIS, EJIS, IJEC, JECR, IJHCI, IJBI, ICIS, AMCIS, ECIS, MCIS, PACIS, HICSS, HCI/MIS, GRF, FRG; New Media & Society); Nominated as best reviewer for HCI/MIS (2008)

Active Member of the Association for Information Systems (AIS)

Visiting Scholar/Professor

  • Fowler College of Business, San Diego State University, July 2018
  • W.P. Carey School of Business, Arizona State University, July 2018
  • School of Management, Harbin Institute of Technology, June 2018
  • School of Business and Management, Shanghai International Studies University, May-June 2018
  • School of Business, Central South University, May 2018, December 2017
  • Nottingham University Business School China, December 2017
  • Department of Finance and Decision Sciences, School of Business, Hong Kong Baptist University, May-July, 2018; December 2017, December 2016, June-July, 2016, June 2015, January 2014 & April-May 2014, January-February 2014
  • Lancaster University Management School, December 2016
  • Business School, University of Mannheim, May 2015
  • Department of IT Management, Copenhagen Business School, December 2013
  • National University of Singapore, August 2011
  • Antai College of Economics & Management, Shanghai Jiao Tong University, May 2012, June 2012, and December 2012

Participant of Summer IS Workshop (Department of Finance and Decision Sciences, Hong Kong Baptist University, July 2016)

Participant of Summer IS Workshop (Department of Information Systems, City University of Hong Kong, June 2016)

Participant of CIO Forum (Department of Management Information Systems of Antai College of Economics and Management at Shanghai Jiao Tong University, June 2012)

Additional Information 

Member, PhD Committee, Shidler College of Business (September 2017 - )

Member, Internal Operations Task Force, Strategic Planning, Shidler College of Business (August 2016 - )

ITM representative, Faculty Senate Executive Committee, Shidler College of Business (September 2015 -- Present)

Chair, ITM Search Committee (2017)

Senator, Manoa Faculty Senate (2015 - 2017)

Member, Committee on Faculty Services, Manoa Faculty Senate (2015 - 2017)

ITM representative, CIS PhD program Admissions Committee

Course coordinator -- BUS 311 (Information Systems for Global Business Environment); actively participated in the transformation of this course