- Chair, Department of Information Technology Management
- Professor of Information Technology Management
- Shidler College Distinguished Professor [Endowed]
Room
Phone
Website(s)
Academic Background
- PhD (Management Information System), University of British Columbia
- MSc (Information Management), Arizona State University
- M.TESOL, Arizona State University
Courses Taught
Other Courses Taught:
- Information Systems/Technology Management
- Information Technology/Systems Professional Practices
- Searching and Managing Information
- IT Forum
- Project and Research Skills in IT Management
Research Student Supervision
As Principal Advisor:
- Fei (Albert) LIU (PhD, Hong Kong Baptist University; graduated in 2016)
- Yee Man WONG (M.Phil, Hong Kong Baptist University; graduated in 2013)
As Co-Supervisor:
- Tommy Chan (PhD, Hong Kong Baptist University; graduated in 2017)
- Yee Man WONG (PhD Candidate, Hong Kong Baptist University)
As Dissertation Committee Member:
- Julie Motooka (PhD, University of Hawaii at Manoa; defended dissertation in April 2020)
- Kelly Holden (PhD Candidate, University of Hawaii at Manoa; defended dissertation in November 2020)
- Joanne Loos (PhD Candidate, University of Hawaii at Manoa; defended dissertation in January 2019)
- Kaveh ABHARI (PhD, University of Hawaii at Manoa; graduated in 2016)
Research Interests
Human-Computer Interaction
Responsible Information Systems
Health Information Systems
Digital Platforms
Selected Publications
Journal Publications
Chan, T. K., Cheung, C. M., Benbasat, I., Xiao, B., & Lee, Z. W. (2022). Bystanders Join In Cyberbullying on Social Networking Sites: The Deindividuation and Moral Disengagement Perspectives. Information Systems Research, forthcoming.
Abhari, K., Davidson, E., & Xiao, B. (2022). Inventing Together: The Role of Actor Goals and Platform Affordances in Open Innovation. Journal of the Association for Information Systems, (23:1), 264-302.
Liu, Y., Liu, Y., & Xiao, B. (2022). Effect of Crowdsourcing Work Characteristics on Perceived Work Effort in Competitive Crowdsourcing Markets. Internet Research, forthcoming.
Liu, X., Hu, M., Xiao, B. S., & Shao, J. (2022). Is my doctor around me? Investigating the impact of doctors’ presence on patients’ review behaviors on an online health platform. Journal of the Association for Information Science and Technology, 73(9), 1279-1296.
Wong, Y.M., Cheung, M.K., Xiao, B., & Thatcher, J. (2021). Standing Up or Standing By: Understanding Bystanders’ Proactive Reporting Responses to Online Harassment. Information Systems Research, (32:2), 561-581.
Abhari, K., Davidson, E., & Xiao, B. (2021). Modeling Social Product Development Process, Technology, and Governance. IEEE Transactions on Engineering Management, forthcoming.
Abhari, K., Davidson, E., & Xiao, B. (2019). Collaborative Innovation in the Sharing Economy: Profiling Social Product Development Actors through Classification Modeling. Internet Research, (29:5), 1014-1039.
Chen, Y., Aljafari, R., Xiao, B., & Venkatesh, V. (2021). Empowering physicians with health information technology: An empirical investigation in Chinese hospitals. Journal of the American Medical Informatics Association, (28:5), 915-922.
Abhari, K., Davidson, E., & Xiao, B. (2020). Modeling Social Product Development Process, Technology, and Governance. IEEE Transactions on Engineering Management, (Feb), 1-14.
Abhari, K., Davidson, E., & Xiao, B. (2019). Collaborative Innovation in the Sharing Economy: Profiling Social Product Development Actors through Classification Modeling. Internet Research, (29:5), 1014-1039.
Abhari, K., Davidson, E., & Xiao, B. (2019). Experience First: Investigating Co-creation Experience in Social Product Development Networks. AIS Transactions on Human-Computer Interaction, (11:1), 1-32.
Xiao, B. & Benbasat, I. (2018). An Empirical Examination of the Influence of Biased Personalized Product Recommendations on Consumers' Decision Making Outcomes. Decision Support Systems, (110), 46-57.
Abhari, K., Davidson, E., & Xiao, B. (2018). A Risk Worth Taking? The Effects of Risk and Prior Experience on Co-Innovation Participation. Internet Research, (28:3), 804-828.
Wong, Y.M., Cheung, C.M.K., & Xiao, B. (2018). Does Gender Matter in Cyberbullying Perpetration? An Empirical Investigation. Computers in Human Behavior, (79), 247-257.
Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). The Art of Appeal in Electronic Commerce: Understanding the Impact of Product and Website Quality on Online Purchases. Internet Research, (27:4), 752-771. Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence.
Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-of-Mouth. Industrial Management & Data Systems, (117:3), 620-642.
Abhari, K., Davidson, E., & Xiao, B. (2017). Co-Innovation Platform Affordances: Developing a Conceptual Model and Measurement Instrument. Industrial Management & Data Systems, (117:5), 873-895.
Choi, B., Jiang, J., Xiao, B., & Kim, S. (2015). Embarrassing Exposures in Online Social Networks: Relationship Bonding and Privacy Invasion. Information Systems Research, (26:4), 675-694.[PDF]
Xiao, B. & Benbasat, I. (2015). Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation. Information Systems Research,(26:4), 793-811. [PDF]
Cheung, M.K., Xiao, B., and Liu, L. (2014). Do Actions Speak Louder than Voices? The Signaling Role of Social Information Cues in Influencing Consumer Purchase Decisions. Decision Support Systems
Tao, L., Liu, J., and Xiao, B. (2013) Effects of Geodemographic Profiles on Healthcare Service Utilization: A Case Study on Cardiac Care in Ontario, Canada. BMC Health Services Research, 13:239.
Xiao, B. and Wong, Y.M. (2013). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. International Journal of Business and Information, (8:1), 34-69.
Lim, E., Tan, C.W., Cyr, D., Pan S.L. and Xiao, B. (2012) Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey. Information Systems Research, (23:4), 1110-1130.
Xiao, B. and Benbasat, I. (2011). Product-Related Deception in E-Commerce: A Theoretical Perspective. Management Information Systems Quarterly, (35:1), .
Liu, J., Tao, L., and Xiao, B. (2011) Discovering the Impact of Preceding Units’ Characteristics on the Wait Time of Cardiac Surgery Unit from Statistic Data. PLoS ONE.
Xiao, B. and Benbasat, I. (2007). E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact. Management Information Systems Quarterly (31:1), 137-209.
Conference Papers
Sosa, L.. Abhari, K., Pesavento, M., Koobchehr, F., & Xiao, B. (January 2021). Service Failure Recovery in the Sharing Economy: A Case Study of Airbnb. (HICSS 2021).
Liu, Y., Liu, Y., & Xiao, B. (January 2020). Modelling Work Effort of Workers in the Crowdsourcing Intermediary Market. (HICSS 2020). Maui, Hawaii.
Barnes III, B. W., & Xiao, B. (December 2019). Organizational Adoption of Blockchain Technology: an Ecosystem Perspective. (DIGIT 2019). Munich, Germany.
Hu, M., Xiao, B., & Shao, J. (June 2019). Designing Needs-driven Sharing Economy Platforms:Theoretical Development and Empirical Investigation from an Affordance Perspective. (The 13th China Summer Workshop on Information Management). Shenzhen, China.
Hu, M., Liu, X., Xiao, B., & Shao, J. (January 2019). The Impact of Self-awareness of Being Observed on Patient Content Generation: An Empirical Examination from a Quasi Experiment. (HICSS 2019). Maui, Hawaii.
Vaghefi, I., Turel, O., Xiao, B., & Matta, V. (December 2018). Digital Detox? Understanding Users’ Abstinence frm Social Network Sites Use. (ICIS 2018). San Francisco, California.
Abhari, K., Xiao, B., & Davidson, E. (July 2018) Open Innovation Platform: The Role of Actor Capability in (Re)Defining Platform Affordances. (HCI International 2018).
Abhari, K., Davidson, E., & Xiao, B. (January 2018) Classifying Motivations in Social Product Development Networks: A Discriminant Analysis of Actor Profiles. (HICSS 2018).
Liu, F., Lim, E., Tan, C.W., and Xiao, B. (December 2017) Passing Down the Experience: Exploring the Effects of Online Customer Reviews on Service Diagnosticity. (ICIS 2017)
Abhari, K., Davidson, E., & Xiao, B. (August 2017) Co-innovation Experience in Social Product Development Networks: Construct Development and Measurement Validation. (AMCIS 2017).
Abhari, K., Xiao, B., & Davidson, E. (July 2017) Communication in Co-Innovation Networks: A Moderated Mediation Model of Social Affordances, Social Experience, and Desire for Learning (HCI International 2017).
Abhari, K., Davidson, E., & Xiao, B. (January 2017) Perceived Individual Risk of Co-innovation in Collaborative Innovation Networks. (HICSS 2017).
Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Learning by Doing: Understanding the Role of Affordance Informativity in Information Search Performance. (ICIS 2016). Nominated as the best theory paper.
Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Searching for what I Want: Undrstanding the Impact of Anticipatory Search Control on Search Efficiency. (ECIS 2016).
Liu, F., Xiao, B., Tan, C.W., and Lim, E. (June, 2016) Is My Effort Worth It? Investiging the Dual Effects of Search Cost on Search Utility. (PACIS 2016).
Abhari, K., Davidson, E., & Xiao, B. (June, 2016) Taking Open Innovation to the Next Level: A Conceptual Model of Social Product Development (SPD).(AMCIS 2016).
Wong, Y.M., Cheung, C.M.K., & Xiao, B. (June, 2016) Understanding Users' Willingness to Report Online Harassment on Social Networking Sites: The Role of Efficacy. (PACIS 2016).
Chan, T.K.H., Cheung, C.M.K., & Xiao, B, and Wong, Y.M. (June, 2016). An Investigation into Cyberbullying Perpetration: A Routine Activity Perspective. (PACIS 2016).
Liu, F., Xiao, B., Tan, C.W., and Lim, E. (January, 2016) Do Others’ Opinion Matter? Investigating the Impact of Gender Differences on Trustworthiness of e-WOM. (HICSS 2016).
Abhari, K., Davidson, E., & Xiao, B. (January, 2016) Measuring the Perceived Functional Affordances of Collaborative Innovation Networks in Social Product Development. (HICSS 2016).
Wong, Y.M., Cheung, C.M.K., & Xiao, B. (January, 2016) Combating Online Abuse: What Drives People to Use Online Reporting Functions in Social Networking Sites. (HICSS 2016).
Liu, F., Xiao, B., Tan, C.W., and Lim, E. (December, 2015) Deciphering Individuals’ Preference for User Generated Content: Effects of Personality on Users’ Processing of Online Review Information. (ICIS 2015).
Liu, F., Xiao, B., & Cheung, M.K. (December, 2015) Realizing Your Wishes: Alleviating Online Shopping Hesitation via Peer Consumer Review in Social Shopping Context. (ICIS 2015).
Wong, Y.M., Cheung, M.K., and Xiao, B. (2015) Fighting Online Abuse: Understanding User Acceptance of Online Reporting Functions of Social Networking Sites. (e-CASE & e-Tech 2015). Awarded Distinguished Paper of the conference.
Wong, Y.M., Cheung, M.K., Xiao, B., and Chan, T. (2015) The Instigating, Impelling, and Inhibiting Forces in Cyberbullying Perpetration Across Gender. (PACIS 2015).
Tillmann, N., Xiao Bo., Lim, E., Tan, C.W., and Heinzl, A. (2015) Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. (Gmunden Retreat on NeuroIS 2015)
Liu, F. and Xiao, B. (2014) Do I Switch? Understanding Users' Intention to Switch Between Social Network Sites. (HICSS 2014).
Liu, F. and Xiao, B. (2013) A Theoretical Model and Empirical Investigation of Social Networking Site Users’ Switching Intention. (PACIS 2013).
Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: An Empirical Examination of the Relative Impact of Transparency and Verifiability and the Moderating role of Gender. (AMCIS 2012).
Xiao, B. and Wong, Y.M. (2012). An Empirical Investigation of Factors Instigating, Impelling, and Inhibiting Cyber-Bullying Behavior (AMCIS 2012).
Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (e-CASE & e-Tech 2012). Awarded Best Paper of the conference.
Xiao, B. and Wong, Y.M. (2012). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. (e-CASE & e-Tech 2012). Awarded Distinguished Paper of the conference.
Cheung, M.K., Xiao, B., and Liu, I.L.B. (2012). The Impact of Observational Learning and electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012).
Xiao, B., Cheung, M.K., and Liu, L. (2011). Do Actions Speak Louder than Voices? The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions and the Moderating Role of Consumer Expertise. HCI/MIS'11).
Cheung, M.K., Xiao, B., and Liu, L. (2012). The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012). Nominated for Best Paper.
Xiao, B., Cheung, M.K., and Thadani, D. (2011). Assessing the quality and knowledge contribution of top IS journals: A citation analysis. (ECIS 2011).
Xiao, B. and Benbasat, I. (2010). The Asymmetric Effects of Trust and Distrust: An Empirical Investigation in a Deception Detection Context. (HCI/MIS’10), Missouri, St. Louis, USA, December 12.
Cheung, M.K., Xiao, B., and Thadani, D. (2010) Assessing the quality and knowledge contribution of MIS Quarterly: A citation analysis. (ACIS 2010), Brisbane, Australia, December 1-3.
Xiao, B. and Tan, C.W. (2006) Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (HCI/MIS’06), Milwaukee, Wisconsin, USA, December 9.
Xiao, B. (2006) Organizational Adoption of Linux: An Institutional Perspective. (AMCIS’06), Acapulco, México, August 4-6.
Book Chapter
Abhari, K., Xiao, B., & Davidson, E. (2018) The Role of Actor Capability in (Re)Defining Platform Affordances: The Case of Open Innovation Platform. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Bo Sophia Xiao (eds.), Springer, Cham., 551-562. (Lecture Notes in Computer Science)
Abhari, K., Xiao, B., & Davidson, E. (2017). Communication in Co-innovation Networks. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Chuan-Hoo Tan (eds.), Springer, Cham., 139-153. (Lecture Notes in Computer Science, vol 10293)
Neben, T., Xiao, B. S., Lim, E., Tan, C. W., & Heinzl, A. (2015). Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. In Information Systems and Neuroscience, Davis F., Riedl R., vom Brocke J., Léger PM., Randolph A. (eds.), Springer, Cham, 151-159. Lecture Notes in Information Systems and Organisation, vol 10.
Xiao, B. & Benbasat, I. (2014) Research on Use, Characteristics, and Impact of E-Commerce Product Recommendation Agents: A Review and Update for 2007-2012. In Research Handbook on EBusiness Strategic Management, F. J. Martínez-López (ed.), Springer, 403-431.
Awards & Honors
Editorial Board
Senior Editor (Industrial Management & Data Systems)
Associate Editor (MIS Quarterly)
Associate Editor (Internet Research)
Editorial Board Member (JAIS)
Guest Editor (Information Processing & Management Special Issue on “Dark Side of Online Information Behavior”)
Guest Editor (Internet Research Special Issue on "The Sharing Economy")
Guest Associate Editor (International Journal of Electronic Commerce Special Issue on the “Dark Sides of Digitalization”)
Guest Associate Editor (Information Systems Journal Special Issue on "The Digitization of the Individual")
Guest Associate Editor (Information Systems Journal Special Issue on "Dark Side of IT Use")
Guest Associate Editor (Decision Support System on "Omnichannel Business: Opportunities and Challenges")
Research Grants
2018-2021: Co-Investigator, National Natural Science Foundation of China (no. 717712219), "How Does E-Health Alleviate the Deficiency in Healthcare Service Supply-Demand Matching? An Empirical Study from The Perspective of Health Empowerment"
2017 (01/01) - 2019 (12/31): Co-Investigator, Young Scientists Fund, National Natural Science Foundation of China (no. 71601124), "An Investigation of the Effect of Adaptive Warning Strategies on the Identification of Deceptive Online Consumer Reviews"
2016 - 2017: Co-Investigator, General Research Fund of Hong Kong (no. 12511016), "An Empirical Examination of Bystanders' Joining-In Behavior to Cyberbullying on Social Networking Sites: A Moral Disengagement Perspective"
2012 – 2013: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "An Empirical Investigation of Cyber-Bullying Behavior among University Students"
2010 – 2012: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "The Asymmetric Effect of Trust and Distrust: An Empirical Investigation in a Deception Detection Context"
2010 – 2012: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "Assessing the Quality and Knowledge Contribution of Top IS Journals: A Citation Analysis"
2009 – 2011: Chief Investigator, Faculty Research Grant, Hong Kong Baptist University, "An Empirical Investigation of the Impact of Perceived Verifiability and Perceived Similarity on Consumers' Perceived Deception of Product Recommendation Agents"
2007 – 2010: Student Investigator with Professor Izak Benbasat, Social Sciences and Humanities Research Council of Canada 3-Year Research Grant, The University of British Columbia, "Improving the Design of IT Tools Intended To Reduce Consumer Perceived Risk in E-Commerce"
Awards and Honors
2023: Shirley M. Lee Research Senior Award, Shidler College of Business, University of Hawaii at Manoa
2022 - Present: Shidler College Distinguished Professor, Shidler College of Business, University of Hawaii at Manoa
2017 - 2022: Shidler College Distinguished Associate Professor, Shidler College of Business, University of Hawaii at Manoa
2018: Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence
2018: Invited as mentor for the second “Paper-a-Thon” at ICIS 2018 in San Francisco
2015-2017: Shidler College Faculty Fellow, Shidler College of Business, University of Hawaii at Manoa
2015: Distinguished Paper Award, 2015 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology
2014-2015: Shirley M. Lee Research Award, Shidler College of Business, University of Hawaii at Manoa
2012: Outstanding Achievement Award, Faculty of Science, Hong Kong Baptist University
2012: Best Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology
2012: Distinguished Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology
2007: Doctoral Consortium Fellow, 28th International Conference on Information Systems CIS’07), Montréal, Québec, Canada
Co-chair (China Summer Workshop on Information Management, 2023)
Conference Program Co-Chair (PACIS 2023; International Conference on HCI in Business, Government and Organizations, 2018)
Track Co-Chair (ICIS 2021, "Data Analytics for Business and Societal Challenges"; ICIS 2017, "HCI, Design Issues, and Design Science Research"; ECIS 2017, "Societal Implications of ICT"; ECIS 2016, "Designing Innovative Digital Services"; ECIS 2015, "Social Media Research and Analytics "; PACIS 2016, "Societal Implications of ICT Use")
Mini-Track Co-Chair (AMCIS 2012-2017, HICSS 2013, HICSS 2015-2023)
Panel Chair ("HCI in MIS: Emerging Research Opportunities and Challenges", The 15th Pre-ICIS HCI/MIS Research Workshop)
Coordinator and Mentor (MISQ Author Development Workshop at PACIS 2019)
Mentor (MISQ Author Development Workshop, June 2021, August, 2020, July 2019; MISQ Reviewer Development Workshop, December 2020, December 2019; ICIS 2018, Paper-a-Thon)
Associate Editor (ICIS 2015-2019, ICIS 2013, ECIS 2013, ICIS 2011)
Program Committee/Board Member (HCII 2017; DOT.i 2016; HCI/MIS Workshop 2006, 2007, 2009, 2010, 2012; PACIS 2012)
Administrator of Review System for JMIS Special Issue on "Trust in Online Environments", 2008
Reviewers (MISQ, ISR, JMIS, JAIS, EJIS, IJEC, JECR, IJHCI, IJBI, ICIS, AMCIS, ECIS, MCIS, PACIS, HICSS, HCI/MIS, GRF, FRG; New Media & Society); Nominated as best reviewer for HCI/MIS (2008)
Active Member of the Association for Information Systems (AIS)
Visiting Scholar/Professor
- Department of Accounting and Information Systems, Sauder School of Business, University of British Columbia, Mid-June to Mid-August, 2022
- Chang Gung University, Taiwan, December 2019
- Management Science and Engineering Department,Tongji University, July 2019
- Fowler College of Business, San Diego State University, July 2018
- W.P. Carey School of Business, Arizona State University, July 2018
- School of Management, Harbin Institute of Technology, June 2018
- School of Business and Management, Shanghai International Studies University, May-June 2018
- School of Business, Central South University, May-June 2019; May 2018, December 2017
- Nottingham University Business School China, July 2019; December 2017
- School of Management, Zhejiang University of Technology, June 2019
- Department of Finance and Decision Sciences, School of Business, Hong Kong Baptist University, May-July, 2019; May-July, 2018; December 2017, December 2016, June-July, 2016, June 2015, January 2014 & April-May 2014, January-February 2014
- Lancaster University Management School, December 2016
- Business School, University of Mannheim, May 2015
- Department of IT Management, Copenhagen Business School, December 2013
- National University of Singapore, August 2011
- Antai College of Economics & Management, Shanghai Jiao Tong University, May 2012, June 2012, and December 2012
Participant of Summer IS Workshop (Department of Finance and Decision Sciences, Hong Kong Baptist University, July 2016)
Participant of Summer IS Workshop (Department of Information Systems, City University of Hong Kong, June 2016)
Participant of CIO Forum (Department of Management Information Systems of Antai College of Economics and Management at Shanghai Jiao Tong University, June 2012)
Additional Information
Chair, PhD Program, Shidler College of Business (August 2021 - July 2023)
Member, PhD Committee, Shidler College of Business (September 2017 - )
Member, Internal Operations Task Force, Strategic Planning, Shidler College of Business (August 2016 - )
ITM representative, Faculty Senate Executive Committee, Shidler College of Business (September 2015 -- Present)
Chair, ITM Search Committee (2017)
Senator, Manoa Faculty Senate (2015 - 2017)
Member, Committee on Faculty Services, Manoa Faculty Senate (2015 - 2017)
ITM representative, CIS PhD program Admissions Committee
Course coordinator -- BUS 311 (Information Systems for Global Business Environment); actively participated in the transformation of this course