• Human-Computer Interaction
• Responsible Information Systems
• Health Information Systems
• Digital Platforms

Journal Publications

Chan, T. K., Cheung, C. M., Benbasat, I., Xiao, B., & Lee, Z. W. (2022). Bystanders Join In Cyberbullying on Social Networking Sites: The Deindividuation and Moral Disengagement Perspectives. Information Systems Research, 34(3), 828-846..

Abhari, K., Davidson, E., & Xiao, B. (2022). Inventing Together: The Role of Actor Goals and Platform Affordances in Open Innovation. Journal of the Association for Information Systems, (23:1), 264-302.

Liu, Y., Liu, Y., & Xiao, B. (2022). Effect of Crowdsourcing Work Characteristics on Perceived Work Effort in Competitive Crowdsourcing Markets. Internet Research, 33(2), 696-719.

Liu, X., Hu, M., Xiao, B. S., & Shao, J. (2022). Is my doctor around me? Investigating the impact of doctors’ presence on patients’ review behaviors on an online health platform. Journal of the Association for Information Science and Technology, 73(9), 1279-1296.

Wong, Y.M., Cheung, M.K., Xiao, B., & Thatcher, J. (2021). Standing Up or Standing By: Understanding Bystanders’ Proactive Reporting Responses to Online Harassment. Information Systems Research, (32:2), 561-581.

Abhari, K., Davidson, E., & Xiao, B. (2021). Modeling Social Product Development Process, Technology, and Governance. IEEE Transactions on Engineering Management, forthcoming.

Abhari, K., Davidson, E., & Xiao, B. (2019). Collaborative Innovation in the Sharing Economy: Profiling Social Product Development Actors through Classification Modeling. Internet Research, (29:5), 1014-1039.

Chen, Y., Aljafari, R., Xiao, B., & Venkatesh, V. (2021). Empowering physicians with health information technology: An empirical investigation in Chinese hospitals. Journal of the American Medical Informatics Association, (28:5), 915-922.

Abhari, K., Davidson, E., & Xiao, B. (2020). Modeling Social Product Development Process, Technology, and Governance.  IEEE Transactions on Engineering Management, (Feb), 1-14.

Abhari, K., Davidson, E., & Xiao, B. (2019). Collaborative Innovation in the Sharing Economy: Profiling Social Product Development Actors through Classification Modeling.  Internet Research, (29:5), 1014-1039.

Abhari, K., Davidson, E., & Xiao, B. (2019). Experience First: Investigating Co-creation Experience in Social Product Development Networks. AIS Transactions on Human-Computer Interaction, (11:1), 1-32.

Xiao, B. & Benbasat, I. (2018). An Empirical Examination of the Influence of Biased Personalized Product Recommendations on Consumers' Decision Making Outcomes. Decision Support Systems, (110), 46-57.

Abhari, K., Davidson, E., & Xiao, B. (2018). A Risk Worth Taking? The Effects of Risk and Prior Experience on Co-Innovation Participation.  Internet Research, (28:3), 804-828.

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (2018). Does Gender Matter in Cyberbullying Perpetration? An Empirical Investigation. Computers in Human Behavior, (79), 247-257.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). The Art of Appeal in Electronic Commerce: Understanding the Impact of Product and Website Quality on Online Purchases. Internet Research, (27:4), 752-771. Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (2017). Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-of-Mouth. Industrial Management & Data Systems, (117:3), 620-642.

Abhari, K., Davidson, E., & Xiao, B. (2017). Co-Innovation Platform Affordances: Developing a Conceptual Model and Measurement Instrument. Industrial Management & Data Systems, (117:5), 873-895.

Choi, B., Jiang, J., Xiao, B., & Kim, S. (2015). Embarrassing Exposures in Online Social Networks: Relationship Bonding and Privacy Invasion. Information Systems Research, (26:4), 675-694.[PDF]

Xiao, B. & Benbasat, I. (2015). Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation. Information Systems Research,(26:4), 793-811.  [PDF]

Cheung, M.K., Xiao, B., and Liu, L. (2014). Do Actions Speak Louder than Voices? The Signaling Role of Social Information Cues in Influencing Consumer Purchase Decisions. Decision Support Systems

Tao, L., Liu, J., and Xiao, B. (2013) Effects of Geodemographic Profiles on Healthcare Service Utilization: A Case Study on Cardiac Care in Ontario, Canada. BMC Health Services Research, 13:239.

Xiao, B. and Wong, Y.M. (2013). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. International Journal of Business and Information, (8:1), 34-69.

Lim, E., Tan, C.W., Cyr, D., Pan S.L. and Xiao, B. (2012) Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey. Information Systems Research, (23:4), 1110-1130.

Xiao, B. and Benbasat, I. (2011). Product-Related Deception in E-Commerce: A Theoretical Perspective. Management Information Systems Quarterly, (35:1), .

Liu, J., Tao, L., and Xiao, B. (2011) Discovering the Impact of Preceding Units’ Characteristics on the Wait Time of Cardiac Surgery Unit from Statistic Data. PLoS ONE.

Xiao, B. and Benbasat, I. (2007). E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact. Management Information Systems Quarterly (31:1), 137-209.

 Conference Papers

Peng, B., Xiao, B., & Liu, Y. (June 2023) Understanding Viewers’ Intention to Participate in Fitness Live Streaming: A Social Identity Perspective. (CSWIM 2023). Changsha, China.

Qiao, L., Shao, J., & Xiao, B. (June 2023). Study on the Influence of Social Platform Intimacy on E-commerce Platform Product Purchase Intention. (CSWIM 2023). Changsha, China.

Sosa, L.. Abhari, K., Pesavento, M., Koobchehr, F., & Xiao, B. (January 2021). Service Failure Recovery in the Sharing Economy: A Case Study of Airbnb. (HICSS 2021).

Liu, Y., Liu, Y., & Xiao, B. (January 2020). Modelling Work Effort of Workers in the Crowdsourcing Intermediary Market. (HICSS 2020). Maui, Hawaii.

Barnes III, B. W., & Xiao, B. (December 2019). Organizational Adoption of Blockchain Technology: an Ecosystem Perspective. (DIGIT 2019). Munich, Germany.

Hu, M., Xiao, B., & Shao, J. (June 2019). Designing Needs-driven Sharing Economy Platforms：Theoretical Development and Empirical Investigation from an Affordance Perspective. (The 13th China Summer Workshop on Information Management). Shenzhen, China. 

Hu, M., Liu, X., Xiao, B., & Shao, J. (January 2019). The Impact of Self-awareness of Being Observed on Patient Content Generation: An Empirical Examination from a Quasi Experiment. (HICSS 2019). Maui, Hawaii.

Vaghefi, I., Turel, O., Xiao, B., & Matta, V. (December 2018). Digital Detox? Understanding Users’ Abstinence frm Social Network Sites Use. (ICIS 2018). San Francisco, California.

Abhari, K., Xiao, B., & Davidson, E.  (July 2018) Open Innovation Platform: The Role of Actor Capability in (Re)Defining Platform Affordances. (HCI International 2018).

Abhari, K., Davidson, E., & Xiao, B. (January 2018) Classifying Motivations in Social Product Development Networks: A Discriminant Analysis of Actor Profiles. (HICSS 2018).

Liu, F., Lim, E., Tan, C.W., and Xiao, B. (December 2017)  Passing Down the Experience: Exploring the Effects of Online Customer Reviews on Service Diagnosticity. (ICIS 2017)

Abhari, K., Davidson, E., & Xiao, B. (August 2017) Co-innovation Experience in Social Product Development Networks: Construct Development and Measurement Validation. (AMCIS 2017).

Abhari, K., Xiao, B., & Davidson, E.  (July 2017) Communication in Co-Innovation Networks: A Moderated Mediation Model of Social Affordances, Social Experience, and Desire for Learning (HCI International 2017).

Abhari, K., Davidson, E., & Xiao, B. (January 2017) Perceived Individual Risk of Co-innovation in Collaborative Innovation Networks. (HICSS 2017).

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Learning by Doing: Understanding the Role of Affordance Informativity in Information Search Performance. (ICIS 2016). Nominated as the best theory paper.

Liu, F., Xiao, B., Lim, E., and Tan, C.W. (June, 2016) Searching for what I Want: Undrstanding the Impact of Anticipatory Search Control on Search Efficiency. (ECIS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (June, 2016) Is My Effort Worth It? Investiging the Dual Effects of Search Cost on Search Utility. (PACIS 2016).

Abhari, K., Davidson, E., & Xiao, B. (June, 2016) Taking Open Innovation to the Next Level: A Conceptual Model of Social Product Development (SPD).(AMCIS 2016).

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (June, 2016) Understanding Users' Willingness to Report Online Harassment on Social Networking Sites: The Role of Efficacy. (PACIS 2016).

Chan, T.K.H., Cheung, C.M.K., & Xiao, B, and Wong, Y.M. (June, 2016). An Investigation into Cyberbullying Perpetration: A Routine Activity Perspective. (PACIS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (January, 2016) Do Others’ Opinion Matter? Investigating the Impact of Gender Differences on Trustworthiness of e-WOM. (HICSS 2016).

Abhari, K., Davidson, E., & Xiao, B. (January, 2016) Measuring the Perceived Functional Affordances of Collaborative Innovation Networks in Social Product Development. (HICSS 2016).

Wong, Y.M., Cheung, C.M.K., & Xiao, B. (January, 2016) Combating Online Abuse: What Drives People to Use Online Reporting Functions in Social Networking Sites. (HICSS 2016).

Liu, F., Xiao, B., Tan, C.W., and Lim, E. (December, 2015) Deciphering Individuals’ Preference for User Generated Content: Effects of Personality on Users’ Processing of Online Review Information. (ICIS 2015). 

Liu, F., Xiao, B., & Cheung, M.K. (December, 2015) Realizing Your Wishes: Alleviating Online Shopping Hesitation via Peer Consumer Review in Social Shopping Context. (ICIS 2015). 

Wong, Y.M., Cheung, M.K., and Xiao, B. (2015) Fighting Online Abuse: Understanding User Acceptance of Online Reporting Functions of Social Networking Sites. (e-CASE & e-Tech 2015). Awarded Distinguished Paper of the conference.

Wong, Y.M., Cheung, M.K., Xiao, B., and Chan, T. (2015) The Instigating, Impelling, and Inhibiting Forces in Cyberbullying Perpetration Across Gender. (PACIS 2015).

Tillmann, N., Xiao Bo., Lim, E., Tan, C.W., and Heinzl, A. (2015) Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. (Gmunden Retreat on NeuroIS 2015)

Liu, F. and Xiao, B. (2014) Do I Switch? Understanding Users' Intention to Switch Between Social Network Sites. (HICSS 2014).

Liu, F. and Xiao, B. (2013) A Theoretical Model and Empirical Investigation of Social Networking Site Users’ Switching Intention. (PACIS 2013).

Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: An Empirical Examination of the Relative Impact of Transparency and Verifiability and the Moderating role of Gender.  (AMCIS 2012).

Xiao, B. and Wong, Y.M. (2012). An Empirical Investigation of Factors Instigating, Impelling, and Inhibiting Cyber-Bullying Behavior (AMCIS 2012). 

Xiao, B. and Tan, C.W. (2012). Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (e-CASE & e-Tech 2012). Awarded Best Paper of the conference.

Xiao, B. and Wong, Y.M. (2012). Cyber-bullying among University Students: An Empirical Investigation from Social Cognitive Perspective. (e-CASE & e-Tech 2012). Awarded Distinguished Paper of the conference.

Cheung, M.K., Xiao, B., and Liu, I.L.B. (2012). The Impact of Observational Learning and electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012).

Xiao, B., Cheung, M.K., and Liu, L. (2011). Do Actions Speak Louder than Voices? The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions and the Moderating Role of Consumer Expertise. HCI/MIS'11).

Cheung, M.K., Xiao, B., and Liu, L. (2012). The Impact of Observational Learning and Electronic Word of Mouth on Consumer Purchase Decisions: The Moderating Role of Consumer Expertise and Consumer Involvement. (HICSS 2012). Nominated for Best Paper.

Xiao, B., Cheung, M.K., and Thadani, D. (2011). Assessing the quality and knowledge contribution of top IS journals: A citation analysis. (ECIS 2011).

Xiao, B. and Benbasat, I. (2010). The Asymmetric Effects of Trust and Distrust: An Empirical Investigation in a Deception Detection Context. (HCI/MIS’10), Missouri, St. Louis, USA, December 12.

Cheung, M.K., Xiao, B., and Thadani, D. (2010) Assessing the quality and knowledge contribution of MIS Quarterly: A citation analysis. (ACIS 2010), Brisbane, Australia, December 1-3.

Xiao, B. and Tan, C.W. (2006) Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. (HCI/MIS’06), Milwaukee, Wisconsin, USA, December 9.

Xiao, B. (2006) Organizational Adoption of Linux: An Institutional Perspective. (AMCIS’06), Acapulco, México, August 4-6. 

 Book Chapters

Abhari, K., Xiao, B., & Davidson, E.  (2018) The Role of Actor Capability in (Re)Defining Platform Affordances: The Case of Open Innovation Platform. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Bo Sophia Xiao (eds.), Springer, Cham., 551-562. (Lecture Notes in Computer Science)

Abhari, K., Xiao, B., & Davidson, E. (2017). Communication in Co-innovation Networks. In International Conference on HCI in Business, Government, and Organizations, Fiona Fui-Hoon Nah and Chuan-Hoo Tan (eds.), Springer, Cham., 139-153. (Lecture Notes in Computer Science, vol 10293)

Neben, T., Xiao, B. S., Lim, E., Tan, C. W., & Heinzl, A. (2015). Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. In Information Systems and Neuroscience, Davis F., Riedl R., vom Brocke J., Léger PM., Randolph A. (eds.), Springer, Cham, 151-159. Lecture Notes in Information Systems and Organisation, vol 10.

Xiao, B. & Benbasat, I. (2014) Research on Use, Characteristics, and Impact of E-Commerce Product Recommendation Agents: A Review and Update for 2007-2012. In Research Handbook on EBusiness Strategic Management, F. J. Martínez-López (ed.), Springer, 403-431. 

Editorial Board

Senior Editor (Industrial Management & Data Systems)

Associate Editor (MIS Quarterly)

Associate Editor (Internet Research)

Editorial Board Member (JAIS)

Guest Editor (Information Processing & Management Special Issue on “Dark Side of Online Information Behavior”)

Guest Editor (Internet Research Special Issue on "The Sharing Economy")

Guest Associate Editor (International Journal of Electronic Commerce Special Issue on the “Dark Sides of Digitalization”)

Guest Associate Editor (Information Systems Journal Special Issue on "The Digitization of the Individual")

Guest Associate Editor (Information Systems Journal Special Issue on "Dark Side of IT Use")

Guest Associate Editor (Decision Support System on "Omnichannel Business: Opportunities and Challenges") 

Awards and Honors

2023: Shirley M. Lee Research Senior Award, Shidler College of Business, University of Hawaii at Manoa

2022 - Present: Shidler College Distinguished Professor, Shidler College of Business, University of Hawaii at Manoa

2017 - 2022: Shidler College Distinguished Associate Professor, Shidler College of Business, University of Hawaii at Manoa

2018: Highly Commended Paper in Internet Research, Emerald Literati Award for Excellence

2018: Invited as mentor for the second “Paper-a-Thon” at ICIS 2018 in San Francisco

2015-2017: Shidler College Faculty Fellow, Shidler College of Business, University of Hawaii at Manoa

2015: Distinguished Paper Award, 2015 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2014-2015: Shirley M. Lee Research Award, Shidler College of Business, University of Hawaii at Manoa

2012: Outstanding Achievement Award, Faculty of Science, Hong Kong Baptist University

2012: Best Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2012: Distinguished Paper Award, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology

2007: Doctoral Consortium Fellow, 28th International Conference on Information Systems CIS’07), Montréal, Québec, Canada